US & International Reseller

Since 1998 Ann Michaels & Associates has helped brands connect the dots. As a customer experience management company we believe that big data is not always rich data. When you hire us, you hire a partner who will assist you in making sense of it all.

From mystery shopping, customer feedback surveys to social media management we are here to help you. What do you need to know today? Call us. We can tell you.

Contact:

Kathy Doering
kdoering@annmichaelsltd.com
630-922-7804, ext. 102
3108 S. Rt 59
Suite 124-255
Naperville, IL 60564
USA

Founded in 1987 by Michael and Dale Bare, Bare International, Inc. (BARE) is a woman-owned, global firm dedicated to providing organizations with key information regarding customer and employee satisfaction, perception and loyalty. BARE gathers the information needed to improve overall quality of performance, to increase customer loyalty and to retain and train employees for companies worldwide.

Headquartered in Fairfax, VA, BARE has international offices in Antwerp, Belgium; Budapest, Hungary; Mumbai, India; Shanghai, China; São Paolo, Brazil and Santiago, Chile. We perform over 30,000 audits each month in over 100 countries across the globe. Mystery Customer, Brand Standards Audits, Customer Intercepts and Competitive Audits are our core competencies.

BARE provides consistent worldwide services for diversified clients such as Fannie Mae, Wyndham International, Deutsche Bank, Pandora, Microsoft, Bank of America, HMSHost, TGI Friday’s, BMW and The Harley-Davidson Motor Company.

Contact:

Guy Caron
gcaron@bareinternational.com
703-995-3107
3702 Pender Drive
Suite 305
Fairfax, VA 22030
USA

Since 1991, clients have relied on Beyond Hello to accurately reflect their customers’ experiences. Beyond Hello custom-creates programs (mystery shopping, customer satisfaction surveys, intercepts, and more) and is known for high quality assurance standards, comprehensive online reporting, and personalized staff support. Beyond Hello’s service evaluations effectively convey the essence of the customer experience by looking beyond the surface…beyond first impressions…Beyond Hello.

Contact:

Christopher Warzynski
Christopher@BeyondHello.com
608-232-1414 ext 846
3230 University Avenue
Suite 7
Madison, WI 53705
USA

Confero provides customer experience research services to leading national brands, multi-unit and independent growth companies. Founded in 1986, Confero delivers customized solutions that measure, monitor and report on front line performance and customer satisfaction. Clients get the business intelligence they need to grow sales, build brand loyalty and increase bottom line results. Programs are flexible in design and execution, so each client’s data needs may be accommodated as they change over time. Our experience is wide across many industries: banking, retail, grocery, restaurants (QSR, FSR, fast casual), financial products and amusements. Clients include Coca-Cola, CKE Restaurants, Circle K, Lenovo, Jiffy Lube, Nissan and Capital One.

Contact:

Janet Morrison
info@conferoinc.com
800.326.3880 x118
535 Keisler Drive
Suite 204
Cary, North Carolina 27518
USA

Since our inception in 2003, Confidential Consumer (formally known as Phantom Shoppers, LLC) has recruited and worked with a growing database of over 125,000 secret shoppers establishing a strong field presence in North America and worldwide. These individuals covertly and overtly play the role of the consumer with the purpose of gathering real-time, accurate, and actionable data for clients ranging from hospitality to financial and everything in between.

With over 10,000 reports collected to date, clients have access to actionable insights collected from mystery shopping surveys, customer feedback reports, consumer intercept surveys, and more through our fully interactive website. Our web-based program platform compiles all of this data and allows users to analyze the information in any manner they choose. The combination of these services has proven to be highly effective in improving customer service skills, customer retention, and ultimately bottom line revenues.

Phantom Shoppers was acquired in June of 2015 by EMG3, a wholly owned subsidiary of TideSmart Global and a leading experiential marketing firm, and soon after reborn as Confidential Consumer. EMG3 has managed hundreds of thousands of events at retail for top consumer brands such as Ford, Lowes and Nike, and as a result of this acquisition can now offer their clients the capability of real-time data that will not only help improve the quality of their brand and customer experiences, but also provide valuable knowledge to help grow their business.

As Director, I oversee all operations of Confidential Consumer.

www.ConfidentialConsumer.com

Contact:

Brian Mula-Howard
howardb@confidentialconsumer.com
561-350-3420
380 US Route 1
Falmouth, ME 04105
USA

Customer Impact is the eyes and ears of almost 100 unique companies nationwide! We help measure and reinforce service standards and brand compliance at thousands of locations each month, using mystery shopping, customer surveys, audits and more. With over 200,000 auditors on the ground, we provide data quickly, efficiently and cost effectively.

Contact:

Mike Green
mgreen@customerimpactinfo.com
800-677-2260 x111
3202 Longmire
College Station, TX 77845
USA

HS Brands International is comprised of the Mershimer Group and Service Sleuth, which combine Mystery Shopping, Loss Prevention, Franchise Royalty Assurance and Market Research to create a one-stop shop for companies who need solutions to existing problems or want to take a preventative approach. Service Sleuth is a mystery shopping company that excels in measuring and improving customer service across all industries through mystery shopping and integrity shopping as well as other effective measurement strategies. The Mershimer Group specializes in taking a proactive approach at preventing loss through proven strategies and tactics within the loss prevention industry. HS Brands is a leader in the loss prevention industry because it provides “tried and true” tactics using cutting edge technology to design programs for its clients that produce results to minimize loss and boost sales.

Contact:

Kevin Crisafulli
kevin.crisafulli@hsbrands.com
800-723-1150
500 Myles Standish Blvd.
Taunton, MA 02780
USA

IntelliShop provides a broad range of customer experience measurement & improvement services, including mystery shopping, customer surveys, retail audits, call center evaluations, analytics and consultation. Our clients operate in more than 25 different industries, including retail, automotive, hospitality, restaurants, financial services, other market research companies, and more.

We have more than 200 dedicated Team Members based at our headquarters in Perrysburg, Ohio, with regional offices near Washington, DC, and Los Angeles. With a panel of more than 450,000 shoppers in North America, and a network of strategic alliances with other quality providers, IntelliShop can meet its clients’ needs anywhere in the world.

Contact:

Ron Welty
ron@intelli-shop.com
419-872-5103
2025 Michael Owens Way
Perrysburg, OH 43551
USA

LG Market Research LLC (DBA Legacy Group Market Research), is a Texas based, woman-owned small business with 15 years of expertise in the industry. We are a provider of startegic information gathered through mystery shopping, observational audits, IVR, mobile surveys, etc. We build strong relationships within our organization, with our suppliers and our clients. Our customer service comes from a genuine caring and advocacy for each other and for our clients. Let us put that to work for you.

Contact:

Kathryn Lawrence
klawrence@legacygmr.com
832-928-1180
PO Box 133393
The Woodlands, TX 77393
USA

LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.In our firm’s 25-year history, we have grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions. The evolution has been driven by our clients asking us one question – “How do we get better?” In response, we have built a range of performance measurement, research, training and consulting solutions to help them do so. Today, we are a growing company operating out of our corporate office in the United States (Philadelphia, PA) and in more than 120 countries throughout the world, helping our clients deliver exceptional customer experiences. Every touch. Every time.

Contact:

Stephanie Perrone Goldstein
stephanie.goldstein@lraworldwide.com
215-693-6544
300 Welsh Road
Building One, Suite 200
Horsham, PA, 19044
USA

RBG evaluates a business’ frontline protocols and procedures and sets into action improvements aimed at optimizing revenue-driving behaviors.

While most businesses would attest to the value of investing in their customer experience, few have the tools needed to assess deficiencies and opportunities in a way that genuinely affects the bottom line. From gathering data that isn’t a truly accurate representation of the customer experience, to failing to identify a missed opportunity, businesses continually rely on gut instincts that are not qualified to make such critical, or high value decisions.

Through innovative processes and techniques created and used only by our team, RBG collects and analyzes data in a way that provides strict, quantifiable results. From there, we make recommendations to implement change to your organization’s processes and help you capitalize on revenue-increasing opportunities.

Contact:

Josh Stern
info@realitybasedgroup.com
512.275.1352
1.877.990.3456
8701 N Mopac Expwy
Suite 310
Austin, TX 78759
USA

Reality Check Mystery Shoppers(RCMS) administers on-site, telephone, and internet mystery shopping. Providing specialized service since 1994, our clients include retail, restaurants, phone centers, senior care, & property management locations throughout North America. RCMS leads the industry with technology & experience, providing personalized service to clients of all sizes.

Contact:

Ross Thomas
admin@RCMysteryshopper.com
800-550-4469
PO Box 70366
address_2
Seattle, WA 98127
USA

We’re a customer experience measurement and solutions provider with a comprehensive focus on performance management, customer intelligence and research. For over 17 years, we have developed partnerships with our clients in open and collaborative ways and react with flexibility to their changing needs.

SEG stands out from other customer service consulting firms through our innovative programs which incorporate a look at all customer touch points. We deliver the actionable analysis and information when and how our clients need it in order to make strategic business decisions that will keep and grow customers, as well as attract new ones. As a customer service consulting firm we are committed to providing our clients with intellectual, resourceful answers to give them the competitive edge necessary to contend in today’s fast-moving markets. We come to you with qualified skilled people in a consultative approach and cutting-edge technologies to deliver a unique distinctive package and relevant services.

Contact:

Marci Bikshorn
marci@serviceexcellencegroup.com
314-878-9189
13523 Ladue Farm Road
Saint Louis, Missouri 63141
USA

Since 1992 Service Performance Group has developed then implemented quality driven tailored customer service evaluation programs through use of various surveying methods including: Customer Satisfaction Surveys (C-Sat’s), Exit Intercepts, On-Site Mystery Shopping and Telephone Mystery Shopping. Our state-of-the-art summary reporting capability provides detailed data for every level of management allowing client companies to make decisions and take action with confidence.

Contact:

Jerry Gulyes
jerryg@spgweb.com
866-567-8300
307 South Salem Street
Suite 201
Apex, NC 27502
USA

Shoppers, Inc. helps companies provide a better customer experience by improving service quality. We provide Measurement tools including customer surveys and secret shopper reports, Competitor Audits, Employee Incentive programs, and Customer Service Training programs. All programs are completely customizable and include web-based reporting at no extra charge. In business for over 27 years, Shoppers, Inc. guarantees exceptional service to our clients!

Contact:

Kathy Shook
kathy@insightyoucanuse.com
800-251-0154
102 N Elm Pl, #B-1
Broken Arrow, OK 74012
USA

The Consumer Insight (TCI), is a full-service Customer Experience Management services provider. TCI is a division of The Retail Outsource Companies (T-ROC), and offers valuable insight and effective planning to our retail and vendor partners. TCI offers a complementary suite of customized solutions that deliver the information you want — when you need it — to power sales, strengthen your brand, and elevate profits.

T-ROC is an integration of premier outsource and retail management solutions that consistently maximize sales for our clients. We offer a comprehensive suite of retail services that are unparalleled in the retail industry. We serve Retailers, Manufacturers, Digital Service Providers, Distributors, and Wireless Carriers

Contact:

Sam Hersey
Info@TheConsumerInsight.com
855-937-2878
75 Valencia Avenue
Suite 1050
Coral Gables, FL 33134
USA