Global Reseller

Contact:

Jen Wells
info@abovebenchmark.com.au
1300 400 716
+61 7 3219 9124
PO Box 637
Rochedale South
Qld 4123 Australia

Personally Recommended is your “people” partner – providing services in Customer Experience measurement, HR, recruitment, training and Mystery Shopping. We started sixteen years ago, and continue to grow because of personal recommendation (hence the name!). We specialise in the retail, hospitality and service industries in Australia and New Zealand and are passionate about finding out what your customers really think of you.

Contact:

Catherine Van Veen
admin@personallyrecommended.com.au
+61288145000
Suite 316 The Zhen Building
33 Lexington Drive
Bella Vista NSW 2153
Australia

Learning Curve Solutions partners with clients throughout Asia to develop and improve their service standards. We work with trained, anonymous auditors to carry out customer service and brand experience evaluations via Mystery Shopping and mobile customer satisfaction surveys. As trainers, we then provide support by designing and delivering dynamic service training programs to target weaknesses in their systems. Our clients come to us because we’re the best; they stay because they love us.

Contact:

Keira Mackenzie-Smith
info@thelearningcurve.com.hk
+85225400050
1 Princes Terrace
Central
Hong Kong

Shaw Hotels & Consultancy Services Pvt. Ltd. offers clients a range of customized services that help in understanding the changing paradigm, while simultaneously creating the skill sets and systems needed to succeed.

Contact:

Pervin Ghani
pervin@shawhotels.com
Telephone +919820153668
Telefax 0091 (22) 2415 0832 / 2411 3018 / 2411 6220 / 2410 4438
640B Khorshed Villa
Khareghat Road, Parsi Colony
Dadar East
Mumbai 400 014 India

We are a Mystery Shopper company in Mexico with 10 years of experience in the MS market. We are also members of the MSPA-LA.

Contact:

Jimmy Cassis
direccion@mysteryca.com
011 5255 52812484
Newton # 27 Piso 1
Polanco 11560
Mexico DF
Mexico

Mystery Review provides insight into the experienced customer focus, expertise and knowledge within your organization whilst offering compelling solutions to address real growth by maximizing customer expectations.

Mystery Review will bring your complete staff into play in order to exceed customer expectations. With our Mystery Review we offer a unique tool that enables you to realize better results with proven customer experience surveys and strategies. We provide qualitative surveys by using Mystery Guests, Mystery Shoppers and Mystery Patients. Our trademark is to create, together with you, maximum growth by bringing about the desired customer experience/attitude and subsequently anchor this within your organization.

Contact:

Ramon den Uijl
ramon.den.uijl@mystery-review.nl
+31294454511
Havenstraat 135
1211 KK Hilversum
The Netherlands

Amber Arch was established in 1995 and is one of the United Kingdom’s longest established mystery shopping companies. We have been providing customer service evaluations to a wide range of clients since our inception. We not only work in the retail sector but also carry out business analysis for our clients operating in the leisure, hospitality and catering arenas. Our client base is well established and provides us with a reputation second to none.

Contact:

Lindsey Smith
lindsey.smith@amberarch.com
+44 191 4922020
Birtley Business Centre
Station Lane
Birtley
County Durham
DH3 1QT
UK

REACT Surveys is one of the UK’s leading Customer Service Research specialists. For twenty years we have been working with a wide range of organisations to help them to understand and improve their operations from a customer perspective.

Contact:

Nicky Barrell
info@reactsurveys.co.uk
0044 1285 644144
15 Gosditch Street
Cirencester
UK
GL7 2AG

Mystery shopping and customer satisfaction research specialists.

Contact:

Gary Edwards
gary@tern.co.uk
+44 1939 235555
69 High Street
Wem
Shropshire
SY4 5DR
UK

As a full-service market researcher, RADIX & PARTNERS offers a well-established and high-performance market and opinion research portfolio of on- and offline surveys and methods. Our highly qualitative consulting services paired with state-of-the-art analysis methods are always aimed at delivering the optimal knowledge about markets, products and target groups to you: independent of the current phase of your products and services.

RADIX & PARTNERS has special expertise in the following areas:

• Online Market Research
• Point of Sale (PoS)
• Customer Experience and Mystery Shopping

We pursue the goal to understand the market and its participants with systematic empiric collection, preparation, analysis and interpretation of data in order to derive appropriate recommendations and measures.

Your knowledge – your cutting edge: we provide information to you that you need to react to market changes or to find the right positioning in the market environment. The results of our analysis give you the right input for your business strategy. Thus operative measures can be planned unerringly and implemented successfully.

Certified memberships: MSPA

Contact:

Denis Repida
D.Repida@radix-group.com
+74952252348
B.Karetny per
20, b.3, 127051
Moscow
Russia